FAQs
Membership
How do I become a member?
By self-selecting yourself as brilliant, and then clicking here.
I have just joined, but when I select Members Area and type in my email it says I don’t have an account.
The Trouble Members Area is hosted on a platform called Mighty Networks. You need to create an account with them once you become a member. If you follow the link in the welcome email (which should arrive in the hour after you’ve signed up) you’ll be given direct access to the members area after creating an account.
I’m not a woman, am I welcome at Trouble events and can I become a member?
Absolutely! Our membership and events are open to all genders, only our speakers are exclusively women.
As a member, how do I book free tickets to upcoming events?
Reserve your free tickets by selecting “Free Members Live Ticket” from the event page. If the option isn’t available, free tickets are not available for that event.
Do I enter into a contract when becoming a member?
Our membership is contract free. You can start at any time, cancel at any time and we can also pause your membership if you want to take a break.
Can I pause my membership?
You certainly can. If you are heading out of the country for a few months or would just like a break, email us at members@thetroubleclub.com and we will pause your membership for you. Please note that we do need to add a restart date but this can be changed if necessary.
Can I switch my membership from monthly to yearly or vice versa?
Yes of course, simply follow the instructions to cancel below, and re-join at the monthly or yearly rate by clicking here. Any discount code will continue to work, simply enter the code at checkout.
How do I cancel my membership?
While we’re sad to see you go, we know circumstances change. You can cancel your membership at anytime by clicking here. If you don’t have an account on the website your membership may be setup directly with our payment provider. If this is the case you can cancel by clicking here.
If I cancel my membership, will it still be valid for the rest of the month/year.
Yes absolutely! If your membership renews on the 2nd and you cancel on the 3rd, your membership will be valid until the 2nd the following month. The same applies to yearly memberships. If your membership renews on the 2nd of December and you cancel in March the following year, your membership will be valid until the 2nd of December. You are welcome and encouraged to continue attending events until your membership period ends.
Do you offer refunds on membership?
We don’t offer refunds on membership fees and this is clearly stated in our club rules, our terms of service and our refund policy all of which are linked at checkout. Cancel your membership at least 48 hours ahead of renewal to avoid being signed up for another year. This date is listed on the checkout page during sign up, the confirmation page post checkout, in your confirmation email, in your accounts subscription section and in your pre-renewal email sent out four days ahead of renewal.
How do I rejoin? Do I need to apply again?
If you have been a member previously you don’t need to reapply. Simply follow the instructions on this page and we’ll send through a rejoining link.
Events & Tickets
I just booked a ticket for an event but the venue listed doesn’t include the exact address.
Don’t worry, you’ll be sent the exact location in the pre-event email 24 hours before the event. If you haven’t received this, check your junk and then let us know here.
How many guests can I bring to an event as a member?
Members can bring up to two guests to any event at the members price. We sometimes restrict this for very popular dinners and members outings but we’ll include this in the event description.
Can I take pictures and post about events?
Mostly yes, although members dinners are Chatham House rules. If you are unsure, ask one of the Trouble team.
Will there be a recording of the event if I can’t watch live?
Yes, all Trouble events except dinners, coaching sessions and members trips are recorded and we’ll send through a link to the full recording in the days following the event. This will be accessible to all members and all live and virtual ticket holders.
How do I cancel my ticket to an event?
Do you offer refunds on tickets or exchanges for free monthly tickets?
Unless we change the details of an event we can’t offer refunds on tickets or exchanges for monthly free tickets.
Can I recommend a speaker or event?
Absolutely! We love getting new ideas. Simply complete this form here.
Account Details & Unsubscribe From Marketing
How do I reset my personal password?
You can reset your personal password by clicking here.
How do I change the email or address on my account?
How do I unsubscribe from sms notifications?
Simply text STOP to 07451 289348
How do I unsubscribe from the Trouble newsletter?
Simply click here.