Club Rules

Conduct

• Disagree by all means, but respect the opinion of fellow members and keep it good-natured.

• Show up! Our venues and speakers rely on people showing up in person so please attend events you’ve booked, especially if you have used a free members ticket. If you can’t make it, please do try and let us know via email.

• Respect the rules of the venue in which our evenings and outings are held.

• Unless specified as private, you are free to take photographs, circulate content on social media and hashtag away. However, our content may not be used for any commercial purposes without advance permission.

• Conversations between members and between members and guests outside staged events are private and should not be circulated.

• Members are responsible for their guests abiding by the above rules.

Membership & Refunds

• By becoming a member you understand that your Trouble membership recurs according to your chosen billing period.

• Trouble reserves the right to terminate a membership should a member go against the rules or the spirit of the club.

• We don’t offer refunds on membership fees and this is clearly stated here, in our terms of service and in our refund policy all of which are linked at checkout. Cancel your membership at least 48 hours ahead of renewal to avoid being signed up for another year. This date is listed on the checkout page during sign up, the confirmation page post checkout, in your confirmation email, in your accounts subscription section and in your pre-renewal email sent out four days ahead of renewal.

• If you would like to cancel your membership, you can do so at any time by clicking here.

• Trouble does not offer refunds for tickets unless the event is cancelled or rescheduled. We also do not offer exchanges on free monthly tickets for members. If you book a members ticket for an event but do not have an active membership your ticket will be cancelled without refund.