Privacy Policy

Effective Date: 17th of March 2025

CNRV Limited (trading as The Trouble Club) ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

  • Identity Data: Name, title, date of birth.

  • Contact Data: Email address, telephone number, postal address.

  • Payment Data: Billing address, payment details (processed securely by third-party payment providers).

  • Technical Data: IP address, browser type, and device information when you use our website.

  • Usage Data: Information about how you use our website and services.

  • Marketing and Communications Data: Your preferences for receiving marketing materials from us.

2. How We Use Your Information

We use personal data for the following purposes:

  • To provide and manage our services.

  • To process transactions and payments securely.

  • To respond to inquiries and customer support requests.

  • To send promotional and marketing communications where consent has been given.

  • To comply with legal and regulatory obligations.

  • To improve our website and user experience through analytics.

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual Necessity: When processing is required to fulfill a contract with you.

  • Legal Obligation: When processing is required to comply with legal obligations.

  • Legitimate Interests: When processing is necessary for our legitimate business interests, provided that your rights do not override these interests.

  • Consent: When you provide explicit consent for marketing or other optional communications.

4. Sharing Your Information

We do not sell your personal data. However, we may share your data with:

  • Service Providers: Third parties that assist us in providing our services (e.g., payment processors, hosting providers).

  • Regulatory Authorities: If required by law or to enforce our legal rights.

  • Business Transfers: In case of a merger, acquisition, or sale of assets.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

6. Your Rights

Under data protection laws, you have rights including:

  • Access: Request access to your personal data.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your data (subject to legal obligations).

  • Objection: Object to processing based on legitimate interests.

  • Data Portability: Request transfer of your data to another service provider.

  • Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at members@thetroubleclub.com.

7. Data Security

We implement appropriate security measures to protect personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. Cookies and Tracking Technologies

We use cookies to improve website functionality and user experience. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

CNRV Limited (The Trouble Club)
82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
members@thetroubleclub.com

This Privacy Policy was last updated on 17th of March 2025.