TROUBLE

TROUBLE

Terms and Conditions

1. Introduction

Welcome to the Trouble Club (“we”, “our”, “us”). By becoming a member and attending our events, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any of these terms, please do not sign up for membership or attend our events.

2. Membership

2.1 By signing up, you acknowledge that your membership recurs according to your chosen billing period.

2.2 Membership fees are non-refundable. This applies to both new and renewed memberships.

2.3 Members may cancel their membership at any time; however, to avoid renewal charges, cancellation must be made at least 48 hours prior to the renewal date. Renewal dates are provided at checkout, in confirmation emails, in the subscription section of your account, and in reminder emails sent four days prior to renewal.

2.4 Membership must be active and fully paid at the time of both booking and attending an event. Members may not book events in advance and then cancel their membership before the event takes place. If a membership is inactive at the time of the event, any associated ticket(s) will be cancelled without refund.

2.5 Membership fees may increase over time. Discounted memberships may be moved to the standard membership rate after their first year.

2.6 Trouble reserves the right to terminate a membership without refund if a member breaches these Terms and Conditions or the spirit of the club.

3. Events & Tickets

3.1 Members are expected to attend events they have booked, especially where a free members ticket has been used. If you cannot attend, you must notify us via email.

3.2 Trouble does not offer refunds or exchanges on tickets, except where an event is cancelled or rescheduled. Free monthly members tickets cannot be exchanged.

3.3 All members and guests must respect the rules of the venue hosting the event.

3.4 Conversations between members and between members and guests outside staged events are private and must not be circulated.

3.5 Unless otherwise specified as private, members may take photographs and share content from events on social media. However, such content must not be used for commercial purposes without prior permission.

3.6 Members are responsible for ensuring that their guests abide by these rules.

3.7 Entry to any event requires a valid and active membership at the time of the event. Members who cancel their membership after booking but before attending will not be admitted, and no refund will be provided.

4. Conduct

4.1 Members are expected to treat one another with respect. Disagreements may occur, but discussions must remain good-natured.

4.2 Behaviour that disrupts events, disrespects others, or undermines the club’s ethos may result in suspension or termination of membership.

5. Liability

5.1 Trouble is not liable for any personal injury, loss, or damage to property incurred at events, except where caused by our negligence.

5.2 We do not guarantee uninterrupted access to our website or event booking system, nor can we guarantee events will run exactly as advertised in all circumstances.

6. Privacy

6.1 Our privacy policy, which sets out how we process your personal data, is available on our website. By joining the Trouble Club, you consent to the use of your data in line with this policy.

7. Miscellaneous

7.1 These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

7.2 We reserve the right to amend these Terms and Conditions at any time. Any updates will be published on our website and will take immediate effect.

7.3 If you have any questions about these terms, please contact us at [email protected].

 

The Trouble Club Competition Terms & Conditions

 

Win 2 Tickets to Caitlin Moran and Bryony Gordon: A Night of Questionable Wisdom

These Terms & Conditions govern the “Win 2 Tickets to Caitlin Moran and Bryony Gordon: A Night of Questionable Wisdom” competition (the “Competition”) run by The Trouble Club (“Promoter”).

1. Competition Period

The Competition opens on the date the promotional post is published on The Trouble Club’s Instagram account and closes at 11:59pm BST on 9 April 2026. Entries received after this time will not be counted.

The winner will be announced on 10 April 2026 via The Trouble Club’s Instagram account.

2. Eligibility

  • The Competition is open to individuals aged 18 years or over.

  • Entrants must be able to attend the event on 20 May 2026 at St Marylebone Church, London.

  • Employees of The Trouble Club, their immediate families, and anyone professionally connected with the Competition are not eligible to enter.

3. How to Enter

To enter the Competition, participants must:

  1. Like the competition post on Instagram.

  2. Tag a friend they would like to bring to the event in the comments.

Each valid comment tagging a friend counts as one entry.

Bonus Entry:
Participants may receive one additional entry by sharing the competition post to their Instagram Story and tagging @thetroubleclub.

4. Prize

The prize consists of:

  • Two (2) tickets to Caitlin Moran and Bryony Gordon: A Night of Questionable Wisdom

  • Taking place on 20 May 2026 at St Marylebone Church, London

The prize is:

  • Non-transferable

  • Non-exchangeable

  • No cash alternative will be offered

5. Existing Ticket Holders

Participants who have already purchased tickets to the event are still eligible to enter.

If a winner has already purchased ticket(s) for the event:

  • The Trouble Club will refund the value of up to two tickets originally purchased by the winner, and

  • Provide two complimentary tickets to the event.

Refunds will only be issued for tickets purchased through official ticketing channels and may require proof of purchase.

6. Winner Selection

  • One winner will be selected at random from all valid entries.

  • The winner will be contacted via Instagram direct message within 3 days of the draw.

If the winner does not respond within 48 hours, The Trouble Club reserves the right to select an alternative winner.

7. Publicity

By entering the Competition, entrants agree that The Trouble Club may announce the winner’s Instagram handle on its social media channels.

8. Platform Disclaimer

This Competition is not sponsored, endorsed, administered by, or associated with Instagram. By entering, participants release Instagram from any responsibility related to the Competition.

9. General

  • The Trouble Club reserves the right to cancel, amend, or suspend the Competition if necessary due to circumstances beyond its control.

  • Entry into the Competition constitutes acceptance of these Terms & Conditions.

Lifetime Membership Terms & Conditions

By purchasing a Lifetime Membership with The Trouble Club, you agree to the following additional terms alongside the Club Rules and Membership Terms already published on this site.

1. Lifetime Membership Status

A Lifetime Membership grants the member ongoing access to The Trouble Club membership benefits for the lifetime of the club.

Upon activation of a Lifetime Membership:

  • Any existing recurring membership subscription will be cancelled by The Trouble Club.
  • The member will be re-added to the membership system as a permanent Lifetime Member.
  • No further recurring membership payments will be charged.

Lifetime Memberships are non-transferable and may only be used by the named purchaser.

2. Complimentary Event Tickets

Lifetime Members are entitled to complimentary tickets to standard Trouble Club events, subject to availability.

To access complimentary tickets:

  • Members will be provided with a private discount code reducing the price of eligible tickets.
  • Tickets must still be booked in advance through the normal booking system.
  • Tickets are subject to venue capacity and availability.
  • The Trouble Club reserves the right to exclude selected special events, partner events, retreats, workshops, or limited-capacity experiences from the complimentary ticket programme. Any exclusions will be clearly stated at the point of booking.

Tickets obtained through the Lifetime Membership benefit must not be resold.

3. Monthly Guest Passes

Lifetime Members receive two guest passes per calendar month.

Guest passes:

  • May be redeemed via the member’s private discount code.
  • Cannot be rolled over into future months if unused.
  • Must be used for genuine guests attending with or through the member.
  • Have no cash value and are non-transferable.

The Trouble Club reserves the right to suspend guest pass privileges in cases of misuse or repeated no-shows.

4. Refund of Previously Purchased Tickets

Following activation of a Lifetime Membership, The Trouble Club will provide a refund for eligible event tickets already purchased by the member.

Refunds:

  • Apply only to Trouble Club-operated events purchased directly by the member.
  • Do not apply to third-party booking fees or external partner events unless otherwise agreed.
  • Will be processed to the original payment method wherever possible.

5. Fair Use & Community Conduct

Lifetime Membership benefits are intended for personal use and to support genuine participation in the Trouble Club community.

The Trouble Club reserves the right to suspend or terminate a Lifetime Membership, without refund, in cases including but not limited to:

  • Abuse of the ticketing or guest pass system
  • Repeated event no-shows
  • Harassment, discrimination, or harmful behaviour toward members, guests, speakers, staff, or partners
  • Breach of The Trouble Club’s published Club Rules

6. Changes to Membership Benefits

The Trouble Club may reasonably amend, update, or replace Lifetime Membership benefits from time to time in order to reflect operational, legal, or programme changes.

Where possible, any material changes affecting Lifetime Members will be communicated in advance.

7. Membership Programme Changes

If The Trouble Club ceases trading, permanently discontinues its membership programme, or is unable to continue operating events, Lifetime Membership benefits may end without further liability.

8. Contact

For any questions regarding Lifetime Memberships, please contact: [email protected]