You need to register instead of login, that will trigger your membership to be added. If you have further issues, your membership might be under a different email. Drop us a message at [email protected] and we can check. 

Email us at [email protected] and we will change the email address on your membership.

Simply text STOP to 07451 289348

Select unsubscribe from the bottom of any of our emails and your email will be removed from the mailing list.

By self-selecting yourself as brilliant, and then clicking here.

Yes! All London and Out of Town members can attend all live events wherever they are in the world.

Absolutely! Our membership and events are open to all genders, only our speakers are exclusively women.

Our membership is contract free. You can start at any time, cancel at any time and we can also pause your membership if you want to take a break.

You certainly can. If you are heading out of the country for a few months or would just like a break, email us at [email protected] and we will pause your membership for you. Please note that we do need to add a restart date but this can be changed if necessary.

Yes of course, head to your account profile and select 'manage my subscription' and then 'update subscription'. 

While we are sad to see you go, we know circumstances change. You can cancel your membership at anytime by clicking here and selecting 'manage my subscription'.

Please note, if you signed up for membership via our old website and haven't used our new website yet, you will need to register first to connect your membership. Make sure you use the same email that you signed up for membership with. Once you have connected your membership, you will be able to update or cancel your membership. 

If you are currently signed up to events, they must be within your billing period. You must be an active member on the day of an event to use a members ticket. If your membership ends before the date of an upcoming event, your members ticket may be cancelled without refund. 

Please note that cancelling your membership will not unsubscribe your from email or text notifications. To unsubscribe from text and email communications, see the access section.

Yes absolutely! If your membership renews on the 2nd and you cancel on the 3rd, your membership will be valid until the 2nd the following month. The same applies to yearly memberships. If your membership renews on the 2nd of December and you cancel in March the following year, your membership will be valid until the 2nd of December. You are welcome and encouraged to continue attending events until your membership period ends.

We don’t offer refunds on membership fees and this is clearly stated in our club rules, our terms of service and our refund policy all of which are linked at checkout. Cancel your membership at least 48 hours ahead of renewal to avoid being signed up for another year. This date is listed on the checkout page during sign up, the confirmation page post checkout, in your confirmation email, in your accounts subscription section and in your pre-renewal email sent out four days ahead of renewal.

If you cancelled your membership before the 22nd of October 2025, then you will need to complete our membership form again, but you will be able to finalise immediately after that. Simply click here.

If you cancelled after the 22nd of October 2025, you can renew your membership by heading to your account profile.

Once you have signed up as a member you need to register in order to connect your membership and start booking tickets as a member. 

The Trouble Members Network is hosted on a platform called Mighty Networks. You need to create an account with them once you become a member. If you follow the link in the welcome email (which should arrive in the hour after you've signed up) you'll be given direct access to the members area after creating an account.

If you are a member or logged in, you can see your tickets on this page.

Members can bring one guest to any event at the members price. We sometimes restrict this for very popular dinners and members outings.

Mostly yes, although members dinners are Chatham House rules. If you are unsure, ask one of the Trouble team.

Yes, all Trouble events except dinners, trips and news roundups are recorded and we’ll send through a link to the full recording in the days following the event. This will be accessible to all members and all live and virtual ticket holders.

We cannot guarantee a refund but let us know using this form and if someone books your ticket from the waitlist, we will issue a full refund.

Unless we change the details of an event we can’t offer refunds on tickets or exchanges for monthly free tickets.

Absolutely! We love getting new ideas. Simply complete this form here.

We’d love to hear from you, simply click here.